30-Day Money Back Guarantee Policy
At Vellara Jewelry, we stand behind the quality of our products and want you to feel confident in your purchase. That’s why we offer a 30-day money-back guarantee on all eligible orders.
If you’re not completely satisfied, you may return your item within 30 days of delivery for a full refund — provided it meets our eligibility requirements below.
Eligibility for Returns & Refunds
To qualify for our 30-day money-back guarantee, items must meet the following conditions:
-
Timeframe – The return request must be made within 30 days of delivery.
-
Condition – Items must be unworn, unused, and in the same condition you received them. This includes:
-
No signs of wear, scratches, or damage.
-
All original packaging, tags, and protective films intact.
-
-
Proof of Purchase – You’ll need to provide your order confirmation or receipt.
-
Non-Returnable Items – For hygiene and safety reasons, certain items cannot be returned, including:
-
Earrings
-
Final sale or clearance items
-
Customized or personalized pieces
-
How to Start a Return
-
Email our support team at storeinfo3493@gmail.com with your order number and reason for return.
-
Our team will confirm eligibility and provide return instructions.
-
Ship your item back using a trackable shipping service. (Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.)
Refunds
-
Once your return is received and inspected, we’ll send you an email confirmation.
-
If approved, your refund will be processed within 5–7 business days back to your original payment method.
-
Shipping costs are non-refundable unless your item arrived damaged or defective.
Quick Summary
-
30 days to request a return
-
Items must be unused and in original packaging
-
Certain products (like earrings and custom items) are not eligible
-
Refunds issued within 5–7 business days after approval
👉 For any questions, please reach out to our team at storeinfo3493@gmail.com. We’re always here to help.